What you’ll be doing...
About our team
The Verizon Experience Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touch points through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the most important touch points across the customer journey.
About this role
An Experience Manager is a Product Manager who balances Business, Technology and Design priorities to deliver brand defining service experiences. One in three Americans use Verizon, so your work will have meaningful impact at massive scale. Work will span the delivery process, from identifying customer needs, to defining the experiences, to ensuring successful launch and ongoing enhancements. You will lead an integrated team that represents the B2B customer, our business unit partners and the development teams. You’ll also play a key role in championing user-centered design within the organization and building relationships between key teams to orchestrate best in class experiences. The ideal candidate will be a team player, with excellent communication skills and the ability to work across multiple stakeholder groups in a matrix organization.
What you’ll be doing:
Through an understanding of Verizon’s B2B business units and synthesis of customer insights and data, define and socialize experience value propositions that deliver a better digital learning experience for all B2B customer segments.
Work with business unit partners on prioritization and management of all aspects of the experience (product) roadmap through collaboration/input from other team members. Core to the role is clearly articulating the level of effort to enable and lead prioritization.
Provide direction, guidance, and translate business requirements and customer insights for designers, IT, Digital Operations, national/retail operations and other key stakeholders. This direction can include performing analysis, defining requirements/user stories, working with teams to develop solutions to meet these requirements, and to test and deliver experiences with the customer in mind.
Serve as a trusted advisor across teams and the business on how an experience does/could manifest throughout the product.
What we’re looking for...
You'll need to have:
5 years of consumer-facing digital product management experience (in a B2B environment a plus) in a leadership capacity
8 years marketing experience, retail and/or other sales experience
Experience defining and driving the vision of experience programs, experience in the B2B segment a plus
Ability to work out of the Basking Ridge New Jersey or 140 West St. New York office with some Piscataway, NJ and legal authorization to work in the US
Even better if you have:
A track record of gaining the trust and respect of others so as to build and lead worldclass teams in transformational and high growth environments
BS/BA required; Advanced degree in engineering, design, or business a plus
History of building next gen experiences at scale with cutting edge organizations. Strong analytical skills, with ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
Comfort managing concurrent projects in a fast-based, results-driven environment with equal enthusiasm for high-level strategic planning and tactical daily execution
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.