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Product Manager

Company name
Act-On Software, Inc

Portland, OR

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Act-On, a market leader (as named by Forrester) and visionary (as named by Gartner) in marketing automation, is looking to add another key contributor to our product management team. If you are customer and data driven and enjoy working on a small team with a lot of ownership, you\u2019ll love this role. We\u2019re looking for a product manager who has a track record of understanding customers, shipping great products and features in collaboration with other teams, and a passion for metrics and learning. Candidates with global enterprise software experience and expertise in marketing technology solutions are highly desired. About you You are curious and ask the five whys. You\u2019re not satisfied with the first answer or initial implementation--you relentlessly pursue deeper answers and better solutions for your customers. Practice continuous customer discovery and are passionate about learning from customers. Place a premium on learning and use quantitative and qualitative data to make decisions and lead retrospectives on changes you made to the product and improve in future releases. You are open to disproving your assumptions and don\u2019t fall in love with your own ideas. Play at multiple levels: vision, strategy, and execution. Stay cool under fire--people look to you for stability in difficult situations. Bonus points You\u2019ve worked with B2B mid-market and enterprise customers You\u2019ve owned a product in the marketing technology space You\u2019ve attended and presented at large customer events You\u2019re known in the industry as an expert in your product domain You have worked with partners and evaluated new partnerships What you\u2019ll do Practice continuous customer discovery by regularly meeting with existing and potential customers to get feedback on existing product capabilities and identify new and emerging customer needs. Own the end-to-end lifecycle of platform features: Work with customers to identify and validate product features and capabilities. Work with engineering and user experience teams to deliver new features and benefits to our customers. Work with marketing teams to excite, prepare, and support customers as we roll out feature improvements and new functions Work with field teams to resolve issues, train customers, and learn from feature releases Participate in go-to-market activities and documentation Conduct competitive analysis on a routine basis and in conjunction with feature releases Prepare product metric reports to measure feature performance, identify trends, and set context for new product ideas Participate in resolution of customer issues Lead product review meetings for your product area Identify the right metrics for your features and product areas Work with partners to add new capabilities and support our customer\u2019s success Establish frameworks for prioritizing incoming customer, partner, and internal product ideas and issues Qualifications \/ Background 3 to 5 years experience as a product manager delivering features from inception through final release and measuring success Skilled at coordinating with multiple stakeholders and facilitating decisions with executive decision makers Experience preparing and presenting product plans to internal stakeholders and customers Familiarity with components of web application technology stacks Experience synthesizing and presenting insights using various analytics and operational systems

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Act-On Software, Inc

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