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Job Details

Product Manager - Edge Connectivity

Company name
CloudFlare, Inc.

Location
Austin, TX

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Profile

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today, Cloudflare runs one of the world’s largest distributed networks that powers more than 1.5 trillion pageviews each month across 5 million Internet properties. More than 10 percent of all global Internet requests flow through Cloudflare’s network. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Our customers range from Fortune 500 companies and nonprofits to small businesses and budding entrepreneurs. Every day, about 12,000 new customers sign up. We’re working to create a faster, more secure, and more reliable experience for anyone online and given the scale at which we operate, our mission is big. Our team is hard at work shaping the future of the Internet by solving some of its toughest challenges. Come join us.

About the Department

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, execute a launch plan with marketing, conduct user research with designers, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, defining feature specification, and working with engineering to develop our software.

You’ll be focused on building products to better connect our customers with their users — origins to eyeballs. Our customers are always looking for new and interesting ways to use the global reach of the Cloudflare network to make their applications faster, more reliable, and more secure. You’ll be responsible for charting the path for us to transport any bit, whatever the protocol, from point A to point B.

Responsibilities

As a member of the growing team of product managers your responsibilities include:

Own the product vision for your area. Ensure that it aligns with the overall product and company vision.

Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.

Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customers voice into the creation process.

Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.

Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.

Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.

Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.

Key Competencies:

The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.

BS/MS in a technology- or business-related field.

Experience in building, configuring or using IaaS products.

5 years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products.

Exceptional communication, presentation, organizational and analytical skills.

Demonstrated ability to lead, drive consensus and deliver in a matrix organization with multiple stakeholders.

Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment.

Experience balancing execution, agility, and culture at a fast growing business.

Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications. Youve preferably been working full time on a software delivery team.

Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.

Deep theoretical and practical knowledge of how the Internet works at layers 2 through 7.

Experience working with data analysis at scale. An understanding of how to make big data small.

Bonus Points

Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)

Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). Experience in user experience (UX) design a plus.

Scripting/programming experience (Python, Go, etc.).

An understanding of the CAP theorem and how it affects user experience and feature feasibility.

A solid understanding of RESTful API design & documentation.

Experience shipping on-prem and client software.

Domain expertise (e.g. as a practitioner or technology provider) in several of: content delivery, network performance (incl. WAN optimization), routing algorithms, browser technologies, and Internet security.

Pricing strategy and revenue forecasting experience.

What Makes Us Special

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. In 2014, we launched Project Galileo, an initiative through which we partner with global NGOs to identify websites at risk of attack and provide the same state-of-the-art mitigation technology already used by Cloudflare’s enterprise customers--at no cost. Project Galileo equips politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work.

Additionally, in 2016, we announced our partnership with Path Forward, a nonprofit organization that works with companies to create 18-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. With the lofty goal of shaping the future of the Internet, we’re focused on recruiting the best and the brightest, no matter what.

Cloudflare is a security company. A successful background check is required for employment.

Cloudflare hires the best people based on an evaluation of their abilities and effectiveness. We dont discriminate against employees on the basis of any other personal characteristic or any classification protected by federal, state or local law.

Company info

CloudFlare, Inc.
Website : http://www.cloudflare.com

Company Profile
CloudFlare protects and accelerates any website online. Once your website is a part of the CloudFlare community, its web traffic is routed through our intelligent global network. We automatically optimize the delivery of your web pages so your visitors get the fastest page load times and best performance. We also block threats and limit abusive bots and crawlers from wasting your bandwidth and server resources. The result: CloudFlare-powered websites see a significant improvement in performance and a decrease in spam and other attacks.

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