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Job Details

Sr. Product Manager Voice Modernization

Company name
Capital One Financial Corporation

Location
Richmond, VA

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West Creek 8 (12080), United States of America, Richmond, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Sr. Product Manager, Voice ModernizationSr. Product Manager, Voice ModernizationIf you have the drive to build amazing consumer products which are customer backed, data and insights driven, and impact the lives of millions daily, we want you!  Our Voice.IQ (Infrastructure & Quality) team is selectively recruiting a high energy, forward-thinking Sr. Digital Product Manager to lead our Contact Center Voice Platform Modernization, a critical part of the Card Customer Servicing Business, with a deep focus on our customers and our technology.  We look for people who obsess over removing friction from the overall consumer experience and thrive in an entrepreneurial environment driven by both analysis and creativity. You are a strong Product leader who is selfless and invests in the success of your peers, managers and direct reports with a deep understanding of products, analytics, technology and operations.As Sr. Product Manager, you’ll lead cross-functional teams of product owners, designers, engineers, and business analysts who share your passion and drive for solving human and business problems with data. In this role, you will:Understand our producer and consumer needs to modernize our data infrastructureImprove our customers’ ability to access great servicing products to meet their day to day needsDrive vision and strategy by leading product/tech discussions and developing business intent, platform roadmaps, and Card customer experiencesDrive product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysisYou should have knowledge of and passion for emerging technologies (AI, Machine Learning, NLP, RPA, API’s, Big Data, Native UI’s) and how they are used to empower business and technology to deliver great products.Ground assumptions in human centered design with a natural empathy for customersLead the design and build of new automation and machine learning solutions that simplify processes for clients and associates.Stay abreast of new AI technologies that are driving business process simplification across the industry and be the leader in driving that change by partnering and piloting across various business areas.Partner with the Technology team to bring Product Vision to life and inspire the team by driving design thinking mindset for Product Owners, developers and designers.Have a bias to action and a proven track record of delivering minimum viableproducts and business models to market at rapid speedDemonstrate a high level of intellectual curiosity and comfort with ambiguity.Experience working with Agile Methodologies will be criticalPrevious experience with startups and or fintechs is helpfulBasic Qualifications:Bachelor’s degree or military experienceAt least 5 years’ experience leading cross functional product teamsAt least 3 years’ experience building digital products and platformsPreferred Qualifications:At least 5 years’ experience building and launching consumer data applications on web and mobile platformsAt least 5 years’ experience building and managing a roadmapAt least 7 years’ experience with agile product developmentAt least 3 years of experience with external microservices architectureAt least 3 years of experience with cloud- based technologyAt least 3 years of experience building features for cloud-based ProductsAt least 3 years of experience applying analytical rigor to support technology investment decisionsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.,educationRequirements:West Creek 8 (12080), United States of America, Richmond, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Sr. Product Manager, Voice Modernization Sr. Product Manager, Voice ModernizationIf you have the drive to build amazing consumer products which are customer backed, data and insights driven, and impact the lives of millions daily, we want you!  Our Voice.IQ (Infrastructure & Quality) team is selectively recruiting a high energy, forward-thinking Sr. Digital Product Manager to lead our Contact Center Voice Platform Modernization, a critical part of the Card Customer Servicing Business, with a deep focus on our customers and our technology.  We look for people who obsess over removing friction from the overall consumer experience and thrive in an entrepreneurial environment driven by both analysis and creativity. You are a strong Product leader who is selfless and invests in the success of your peers, managers and direct reports with a deep understanding of products, analytics, technology and operations.As Sr. Product Manager, you’ll lead cross-functional teams of product owners, designers, engineers, and business analysts who share your passion and drive for solving human and business problems with data. In this role, you will:Understand our producer and consumer needs to modernize our data infrastructureImprove our customers’ ability to access great servicing products to meet their day to day needsDrive vision and strategy by leading product/tech discussions and developing business intent, platform roadmaps, and Card customer experiencesDrive product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysisYou should have knowledge of and passion for emerging technologies (AI, Machine Learning, NLP, RPA, API’s, Big Data, Native UI’s) and how they are used to empower business and technology to deliver great products.Ground assumptions in human centered design with a natural empathy for customersLead the design and build of new automation and machine learning solutions that simplify processes for clients and associates.Stay abreast of new AI technologies that are driving business process simplification across the industry and be the leader in driving that change by partnering and piloting across various business areas.Partner with the Technology team to bring Product Vision to life and inspire the team by driving design thinking mindset for Product Owners, developers and designers.Have a bias to action and a proven track record of delivering minimum viableproducts and business models to market at rapid speedDemonstrate a high level of intellectual curiosity and comfort with ambiguity.Experience working with Agile Methodologies will be criticalPrevious experience with startups and or fintechs is helpfulBasic Qualifications:Bachelor’s degree or military experienceAt least 5 years’ experience leading cross functional product teamsAt least 3 years’ experience building digital products and platformsPreferred Qualifications:At least 5 years’ experience building and launching consumer data applications on web and mobile platformsAt least 5 years’ experience building and managing a roadmapAt least 7 years’ experience with agile product developmentAt least 3 years of experience with external microservices architectureAt least 3 years of experience with cloud- based technologyAt least 3 years of experience building features for cloud-based ProductsAt least 3 years of experience applying analytical rigor to support technology investment decisions       At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).,employmentType:DP,identifier:R47922,industry:Full time,title:Sr. Product Manager, Voice Modernization,url:https://www.capitalonecareers.com/job/richmond/sr-product-manager-voice-modernization/1732/8122555,hiringOrganization:{@type:Organization,name:Capital One - US},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Richmond,addressRegion:Virginia,addressCountry:United States,streetAddress:,postalCode:}}}

Company info

Capital One Financial Corporation
Website : http://www.capitalone.com

Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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