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Job Details

Shared Components Product Manager

Company name
MasterCard

Location
O Fallon, MO

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Shared Components Product Manager

Overview

Mastercard Shared Components group is on a mission to rapidly evolve essential systems that are the foundation for Mastercard's product and service offerings globally into a service-based architecture. The successful candidate will provide Product Management leadership for Services that enable Mastercard€™s customer interactions and activities and will be charged with ensuring that the Customer Program Group with operations and technology continues to deliver technological and innovation excellence. As a group we have a Lean-Agile focus on delivering the right solutions to customers with the highest quality in the shortest lead times.

The Product Manager, along with the Program Group Leadership is expected to ensures product vision and road-map that aligns with the company vision, and release goals that bring clear business value supporting that vision & road-map. Additionally, the product manager is also responsible for ensuring management and team buy into the release goals, and ensures visibility of goals, progress, accomplishments & challenges

Responsibilities

The focus of this particular role is in the domain of Customer Services where you will be collaborating with Program Group Leads to drive strategy and road maps for next generation Customer Services

As a Business Owner, Represents and Helps Evolve a Portfolio of Services

Guides short- and long-term strategic initiatives for a portfolio of services and capabilities by partnering with other Business Owners representing internal customers, Strategic Program Management (SPM) and Program Group Leads

Creates business cases for investments by collaborating with Finance and Program Group Leads

Understands broader portfolio work and strategic themes, both within the organization and within the customers so that they impact prioritization

Acts as an expert, advocate and champion for portfolios of services to internal customers and stakeholders

Identifies and Evaluates Market Opportunities and Define Services

Continuously identifies customer needs, evaluates and prioritizes business cases for new service opportunities

Ensures capabilities for customers to continually provide feedback

Draws insights and inspiration from user and customer research, the competitive landscape and evaluates alternatives and the market for capability-oriented and emerging development and technology trends

Forms product hypotheses and adjust course based on qualitative and quantitative feedback. Ruthless with data driven prioritization

Works with customer/consumer and defines and maintains customer journey maps

Communicates and Ensures Quality of Service Vision, Strategy and Road Map

Plays key role in contributing to and communicating multiple levels of vision, mission, strategy and road map depending on audience needs

Ensures quality, consistency and continuous self-service accessibility of these deliverables across a set of services within a program

Helps provide enablers to ease the process of delivering and maintaining road maps

Ensures Quality of Program Backlog at Initiative and Feature Levels

Ensures quality of initiatives and features in the Program Backlog including proper degrees of elaboration and investment categorization

Ensures UX, operational, security, regulatory and legal/data compliance requirements are properly represented in features within the Program Backlog

Acts as a content authority for the Program Backlog

Defines features for services in conjunction with Program Group Leads, Product Owners and other stakeholders

Drives management and prioritization of Program Backlog with Program Group Leads and Product Owners via regular grooming and Weighted Shortest Job First (WSJF) techniques and reprioritizes at Program Increment (PI) boundaries

Demonstrates courage and fortitude in the face of outside demands including the ability to say 'No' to feature requests that do not fit the vision

Works with Product Owners and Program Group Leads to Guide Delivery Teams

Participates in Program Increment (PI) planning by co-presenting vision, features and key delivery milestones

Acts as a customer advocate and champion for services to Delivery Teams

Participates in reviews of iteration and Program Increment (PI) demos for alignment with acceptance criteria

Engages customers for feedback throughout the different phases of development

Involved in recurring Program Increment (PI) and program level inspect and adapt sessions

Promotes Service Adoption and Lifecycle Management

Ensures readiness and communication of go-to-market approach for a complete customer experience

Drives adoption of services

Drives development of communities, training, documentation, release communications and other product support materials often through features and stories

Provides means for customers to create, comment on and vote on requests for feature enhancements (RFEs) and bugs/issues

Ensures establishment and continuous reporting of key performance indicators (KPIs) and usage analytics

Ensures proper service lifecycle management including planning and communication of standard lifecycle stages: Pre-generally available (GA), Production GA, Supported, Sustained/Deprecated, End of Life, Decommissioned

Collaborates with Stakeholders

Internal customers

Internal customer Business Owners

Enterprise IT and Shared Components Leadership

System and Solution Architects

Program Group Leads

Product Owners

Delivery team members

Builds and Evolves Effective Product Management and Product Owner Practices

Builds effective Product Management/Product Owner team

Supervises and develops other Product Managers and coaches Product Owners

Contributes best practices and insight to Product Management and Agile communities of practice

Equal Opportunity Employer

Requisition ID:

R-59286

Company info

MasterCard
Website : http://www.mastercard.com/index.html

Company Profile
MasterCard is a technology company and payments industry leader. For more than four decades, we have been a driving force at the heart of commerce, making the global economy safer, more efficient, more inclusive and more transparent for all. Consumers, merchants, business partners and governments in markets around the world have reaped the benefits of our innovative products and solutions which, simply put, are designed to make life easier.

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