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Product Manager - Small Business

Company name
Capital One Financial Corporation

Richmond, VA

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Product Manager - Small Business




Knolls 4 (12021), United States of America, Glen Allen, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Product Manager - Small Business

Do you get excited about creating great customer experiences that are simple, beautiful and effective? Do you want to apply your skills to help Small Businesses thrive?

The Capital One Small Business Bank Servicing Team is looking for an exceptional Product Manager who will define and execute three critical components of our over-arching servicing strategy:

1) Develop associate tools strategy for our associates who provide service support for customers in our branches, contact centers, cafés and business banker channels.

2) Collaborate with self -service and associate assisted servicing product managers to develop a fully integrated, omni channel servicing strategy that supports our Small Business Bank Customers.

3) Ensure an exceptional customer experience is being delivered in our branches, cafes and business banker channels.

As a Product Manager you will work with data scientists, service designers, process engineers and developers to translate human insights and technology capabilities into consumer-centric services. You will develop solutions to help us better serve small business customers.

General areas of responsibility:

You will be involved in shaping and contributing to the overall experience by applying insights, moving from concepts to prototypes and prototypes to scalable solutions.

You will develop hypotheses, build MVPs, and run pilots determining product market fit.

You will be a part of overall thought leadership around consumer product development at the intersection of data design tech.

You will collaborate with an extended team beyond the small business bank organization

Qualities and characteristics to be successful in this role:

Strategic: You are comfortable navigating between the big ideas and executional realities to create an achievable plan that drives progression

Analytical: You need to develop business case for MVP as well as ongoing development

Articulate: You can communicate complex ideas clearly, both the why and the what. Your manager and other stakeholders understand the purpose and the plan. Your team is in sync and aligned.

Leadership: You are able to get people of different discipline to pull together in the same direction against an understood goal. You are also able to coach others and be a mentor in product development.

Open-minded: You have your own perspective and methodology. But this does not prevent you from trying new things. Ultimately you are curious and believe in continual learning and evolution.

Action-Oriented: You have an urgency to progress, you try things, and sometimes you fail. But you apply those learning to move forward

Fearless: Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut

Experience & Expertise

Experience creating a framework for concept exploration, product prototyping, iteration and deprecation

Leading research and applying research insights throughout the product development process utilizing human centered design and/or “Design Thinking”

Experience weaving together user benefits, business strategy and technology into a comprehensive consumer product strategy (strategy, execution plan, metrics for success)

Ability to collaborate closely with designers and engineers to create consumer products

Applying Agile development philosophy and practice

Passion for holistic experience design that incorporates usability and utility

Effective communication skills throughout the process: driving a project forward, evangelizing value, executive summaries

Collaborative, team player attitude (confidence without attitude)

Startup experience and/or some time at a well-oiled large company in a role working with technology products

Basic Qualifications:

Bachelor’s Degree or military experience

At least 3 years of experience in digital product management

Preferred Qualifications:

Master’s in Business Administration (MBA)

3 years of experience translating business strategy and analysis into consumer facing digital products

2 years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company info

Capital One Financial Corporation
Website :

Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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