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Job Details

Product Manager Global Revenue Management - User Acceptance Testing

Location
Atlanta, GA

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Profile

Job Description:
About us
When you're a part of IHG, you're more than your job title. If you're anything like Isabella you're a music lover and an avid soccer player too. And that's what we love the individual talents, interests and dreams that make you who you are.  
Join the Analytics team at IHG and we wont expect you to conform to any stereotype because we know that a team with different perspectives and passions can only make us stronger.
GRS is a new proprietary Central Reservation System (CRS), which impacts IHG’s channels, regions, customer segments and brands.  The GRS product platform provides the revenue engine for the company and all our hotels and includes the rates and inventory management and distribution for virtually anything that any IHG hotel can offer.  This new platform has transformed the way IHG sells its products and services and, also, requires seamless integration across IHG’s revenue and operations technologies such as, RMS, PMS, data warehouse, Avalon, Magic, HCM, etc. The UAT Product Manager role will be responsible for business/user acceptance of GRS, working with cross-functional teams (Product Managers, Solutions Development, Quality Assurance, Business Analysts, and other external system stakeholders) to ensure that the developed product meets IHG’s business and operational requirements
Your day to day
Responsibilities
Review appropriate project documentation to understand the requirements and design for creation of a comprehensive test suite to measure quality and acceptance criteria
Develop test artifacts, including test conditions, test cases, test data and expected results and business process flows
Test execution, document test results and log defects
Lead development and implementation of product strategy: future state based on deep understanding of how the business works, incorporating customer insights, markets, competition, and distribution capabilities as well as the potential “game changing” new functionality and capabilities IHG will require to compete – this should manifest itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs
Measure product performance and lead performance improvement initiatives
Identify and understand the performance drivers and set up ongoing diagnostics and monitoring capabilities once implemented
Drive new product development – through the writing of sound business requirements based on capabilities which will define the functionality in the process to capture full perspective in creating “best fit” products
Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence
Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders
Provide status updates to PMO for regular reporting cycles
Guest Service Delivery – includes working knowledge of hotel operational environment including both on and above property
What we need from you
Education
Bachelor’s or Master’s degree in Hotel Management, Economics, Mathematics / Operations Research, Communications, Business, Information Systems, or a relevant field of work, or an equivalent combination of education and work-related experience.   
  Experience
6 -10 years progressive work-related experience, with preferred direct hands-on hotel experience, including 3 years’ experience in product management, product development, marketing, software testing, or operations, with demonstrated travel (hospitality) industry experience and understanding of multiple disciplines/processes related to the position.
  Technical
Skills and Knowledge
Demonstrated working knowledge and understanding in an area of expertise which will encompass one or more of the following: 
Software Testing – traditional practices of test case creation, test case execution, test management; experience in testing methodologies (Waterfall and Agile)
Product – refers to inventory, rates, and availability; shopping and booking processes
Revenue Management – refers to traditional RM practices of forecasting, yield, and pricing recommendations based on complex mathematical modeling, revenue/profit optimization
Sales & Distribution – includes all channel revenue delivery for both managed and unmanaged segments of the business
Data, Reporting & Business Intelligence – data analysis, performance- measurement, revenue reporting, and strategic business planning 
Guest Service Delivery – includes working knowledge of hotel operational environment including both on and above property
Demonstrated effective verbal and written communication skills for the purposes of providing information to IHG test streams, vendors, vendor test streams, senior management, and staff
Demonstrated ability to present test findings and outcomes to various groups including corporate clients, senior management, vendors, and industry consultants
Demonstrated experience in organizing, planning and executing software tests, and designing test strategies for test execution. Demonstrated attention to detail and ability to manage multiple tasks required
Demonstrated experience in comprehending requirements and design documents and business process testing
Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions
Demonstrated hotel industry knowledge reflecting the entire customer experience lifecycle (reservations – stay – ongoing relationship management)
Demonstrated knowledge of travel distribution channels (Web, CRO, GDS or TPI) and reservations sales “building blocks”
Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint, Visio) is preferred
Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required
Demonstrated ability to use prototyping or simulation in product creation
Experience in formal requirements methodologies such as vision, scope, context, use cases, etc. preferred
Graduate coursework or degree a plus
What we offer
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please click Apply Online and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans  
Apply Now
Develop test artifacts, including test conditions, test cases, test data and expected results and business process flows
Test execution, document test results and log defects
Lead development and implementation of product strategy: future state based on deep understanding of how the business works, incorporating customer insights, markets, competition, and distribution capabilities as well as the potential “game changing” new functionality and capabilities IHG will require to compete – this should manifest itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs
Measure product performance and lead performance improvement initiatives
Identify and understand the performance drivers and set up ongoing diagnostics and monitoring capabilities once implemented
Drive new product development – through the writing of sound business requirements based on capabilities which will define the functionality in the process to capture full perspective in creating “best fit” products
Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence
Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders
Provide status updates to PMO for regular reporting cycles
Guest Service Delivery – includes working knowledge of hotel operational environment including both on and above property
What we need from you Education – Bachelor’s or Master’s degree in Hotel Management, Economics, Mathematics / Operations Research, Communications, Business, Information Systems, or a relevant field of work, or an equivalent combination of education and work-related experience.      Experience – 6 -10 years progressive work-related experience, with preferred direct hands-on hotel experience, including 3 years’ experience in product management, product development, marketing, software testing, or operations, with demonstrated travel (hospitality) industry experience and understanding of multiple disciplines/processes related to the position.   Technical Skills and Knowledge – Demonstrated working knowledge and understanding in an area of expertise which will encompass one or more of the following:  Software Testing – traditional practices of test case creation, test case execution, test management; experience in testing methodologies (Waterfall and Agile)
Product – refers to inventory, rates, and availability; shopping and booking processes
Revenue Management – refers to traditional RM practices of forecasting, yield, and pricing recommendations based on complex mathematical modeling, revenue/profit optimization
Sales & Distribution – includes all channel revenue delivery for both managed and unmanaged segments of the business
Data, Reporting & Business Intelligence – data analysis, performance- measurement, revenue reporting, and strategic business planning 
Guest Service Delivery – includes working knowledge of hotel operational environment including both on and above property
Demonstrated effective verbal and written communication skills for the purposes of providing information to IHG test streams, vendors, vendor test streams, senior management, and staff
Demonstrated ability to present test findings and outcomes to various groups including corporate clients, senior management, vendors, and industry consultants
Demonstrated experience in organizing, planning and executing software tests, and designing test strategies for test execution. Demonstrated attention to detail and ability to manage multiple tasks required
Demonstrated experience in comprehending requirements and design documents and business process testing
Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions
Demonstrated hotel industry knowledge reflecting the entire customer experience lifecycle (reservations – stay – ongoing relationship management)
Demonstrated knowledge of travel distribution channels (Web, CRO, GDS or TPI) and reservations sales “building blocks”
Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint, Visio) is preferred
Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required
Demonstrated ability to use prototyping or simulation in product creation
Experience in formal requirements methodologies such as vision, scope, context, use cases, etc. preferred
Graduate coursework or degree a plus
What we offer In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Ho**** Disabled Person, Inc. | Terms and Privacy Policy
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