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Job Details

Senior/Group Product Manager Admin Experience

Company name
Okta, Inc.

Location
San Francisco, CA

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Profile

Position Description:

We are looking for a strong Senior or Group Product Manager with a passion for the experience of the IT administrator configuring, managing, and using the product. This is a unique opportunity for the right candidate to help deliver our next generation Admin Experience with a specific focus on information and knowledge delivery across our documentation, user interface, Help Center, and other channels.

This role will be responsible for partnering closely with Information Development, Product Management, Engineering, User Experience, Customer Success, Support, Training and Marketing teams to drive significant improvements to our Admin Experience that drive feature discovery and adoption across our products. This includes assuming product ownership in integration of tasks, notifications, system status information, support and release notes, into a cohesive and consumable experience.

Overall success in this role will require both a strong ability to understand customer requirements, define our strategy, and execute across Okta stakeholders to ensure delivery of a compelling end-to-end Admin Experience. The ideal candidate will have experience developing and optimizing market-leading enterprise SaaS products. Experience in identity management and IT products is a plus, too. Balancing the value for customers, the cost of implementing different approaches, and working within real-world constraints is a key part of the role.

Job Duties and Responsibilities:

Set product strategy and direction for key areas of our admin product experience, including knowledge and information delivery

Closely partner with the User Experience team to uncover insights and drive a compelling design to support the knowledge experience across channels

Execute with Engineering, the wider Products teams and other internal groups to deliver capabilities to our administrators that make them successful and adopt our products

Ruthlessly prioritize across a number of product investment areas and detailed features to deliver the most customer value

Track industry trends and competition to inform product decisions and strategy and collaborate with product marketing to support new offerings

Required Skills

Bachelor’s degree

Experience across the product management lifecycle for enterprise products or services for a multi-tenant SaaS company

Strong UX and design thinking skills

Data-driven approach to decision making

Excellent communication skills (presentation, verbal and written)

Strong leadership skills and presence

Track record of successful delivery of company-critical projects

5 years of industry experience. 3 years of product management or related experience

Preferred Skills:

Advanced degree or MBA

Knowledge of enterprise security products and services

Knowledge of data systems and infrastructure

Knowledge in identity or access management

Experience with developing multi-tenant SaaS services

Company info

Okta, Inc.
Website : http://www.okta.com

Company Profile
Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta IT can manage access across any application, person or device. Whether the people are employees, partners or customers or the applications are in the cloud, on premises or on a mobile device, Okta helps IT become more secure, make people more productive, and maintain compliance. The Okta service provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems.

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