Bridgewater, NJ, United States
Jan 28, 2023
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Jan 27, 2023
Bridgewater, NJ, US, 8807
Product Manager, Dental Claims, Provider & Member Service (AVP Level)
Job Location: NJ
This role is for the Product Manager (PM) of the Dental Claims, Provider & Member Service Agile Release Train (ART) within the U.S. Group Benefits Employee Service Value Stream. This role will be accountable for delivering back end group administration capabilities that enable Operations to implement and service our group customers. This role will support Agile Delivery of these capabilities on the platforms and applications within the Dental Claims, Provider, & Member Service areas.
The Product Manager (PM) is responsible for maximizing the value of the product resulting from work of the Agile Release Train.
As the Product Manager, you will work with the business owner to help set vision, drive strategy by understanding the customer needs, the product, and the overall market.
Individuals in this role are responsible for defining Epics and Features, creating medium and longer-term roadmaps that prioritize achieving customer and business value with technology solutions. You coach the Product Owners to effectively prioritize Team Backlogs to streamline program priorities and execution. You create shared understanding and clarity to reduce operational friction and provide the team with a clear view of their environment.
This is a leadership role with accountability to build and manage relationships with product teams, sales and market leadership, and technology partners to identify areas of opportunity for customer experience enhancements. PMs work closely with Release Train Engineers (RTE), Customers, Business Owners, team members and other stakeholders to create viable and sustainable roadmaps and execution plans, based on Minimum Viable Product (MVP) definitions. You are ultimately responsible for the delivery across all teams within the ART, ensuring completeness and timely execution.
PMs are accountable for delivery outcomes and decisions that solve product related problems. Gaining direct feedback from Business Owners, you lead the process to identify key pain points in the customer journey, partnering on practical solutions that can demonstrate customer and business value throughout the development and release process. Working with Product Owners, you will decompose epics into features, prioritizing delivery based on set objectives and key results.
PMs are effective at holding the ART accountable to deliver outcomes by: working with others to actively explore solution options, ensuring decisions are taken by those with accountability for delivering outcomes, and dedicating their effort to delivering value, that meet the needs of MetLife’s customers and our business goals.
A PM is:
The voice of the customer and business needs at the program level
A leader that prioritizes, defines, and shapes the roadmap for the agile release train
Assigns business value proposed and achieved during product increments
A person able to understand business needs and identify applicable technology solutions
A person who ensures we are delivering business value through tracking of metrics and outcomes ,A
ccountable for execution and delivery across all teams
A Product Manager’s
focus on value
is evident when we see them…
Constantly reviewing and understanding customer feedback, turning pain points into opportunities.
Ensuring teams are optimizing and prioritizing work, to achieve ART and portfolio OKRs.
Regularly re-examining our priorities to optimize the ART’s alignment with stakeholder and business demands.
Ensuring that features are delivered completely and on-time, according to the plans set forth
A Product Manager’s
fixation on clarity
is evident when they:
Seek first to understand – our customers, stakeholders, and team members – and then to be understood.
Make each team’s work visible, through demos, metrics and transparent processes.
Provide clarity on the business objectives and key results the ART and teams will be measured by.
A Product Manager continuously
employs agile practices that will sustain flow
Maintain a backlog of well-refined epics and features for the team.
Continuously identify dependencies across the ART, and proactively seek ways to resolve them.
Respect the team’s need for focus by leveraging regularly scheduled, time-boxed meetings and minimizing ad-hoc demands.
A Product Manager
champions Lean and reduces waste
Empower the teams to design and deliver valuable solutions instead of inserting approval states
Educate themselves, the teams, and others on how to recognize waste, streamlining processes and interactions to be as efficient and effective as possible.
Make continuous improvement a foundation of all our processes.
Recognize that time is our most precious resource, and they protect it vigorously.
A Product Manager
leads by example
Act as a Mentor and Coach for their teams, building trust and providing guidance.
Act as a Negotiator to help analyze the advantages and disadvantages of each possibility and evaluate which trade-offs to make.
Identify areas of opportunity for cultural change and lead by example, showcasing respect for others and empathy for our customers
Use real-time feedback to coach Product Owners and team members on key behaviors and ways to display the work done.
Celebrates wins across the teams and foster ways to let the team members demo their work proudly to leadership audiences.
Partner with Business Owners to identify pain points throughout the customer journey, creating epics and features as a result
Ensure each Program Increment focuses on features with a maximum value, aligned with product strategy, roadmap, and key milestones
Help refine, prioritize, and accept the work delivered across the agile release train to ensure the outcomes meet the defined customer and business needs
Ensure all features are delivered whole, and released to customers as a product to be proud of
Develop program level Objectives and Key Results that align business goals with prioritized epics and features, tracking progress throughout
Make decisions to solve product related problems, trade-off discussions, to stay on track to committed outcomes. (Acceptance, prioritizing, making trade-offs, etc.)
Lead Product Owners and teams to create viable and sustainable plans that align to business expectations
Set and manage stakeholders’ expectations through regular discussions about future needs and iterative demonstrations of completed work
Identify methods for gathering and incorporating feedback from multiple sources to better define solutions
Active interaction with Business Owners and other partners to protect the integrity of the deliverables
Work with Product Owners to ensure alignment of team’s vision
Work with RTE to coordinate and facilitate key meetings
7. Work with system architect to understand what is possible and maintain the architectural runway
Recruiter-Bernadette Jones ****
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
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