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Job Details

Director Product Management

Company name

New York City, NY, United States

Employment Type

Executive, Manager, Product Management

Posted on
Jun 04, 2022

Valid Through
Sep 17, 2022

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Director, Product Management


Mastercard Cyber and Intelligence (C&I) develops and delivers world-class risk, security products, and services for Mastercard customers across the globe. As part of this organization, the Fraud Intelligence and Cyber Products Team is responsible for:

• Managing the Cyber Secure platform with particular focus on product development

• Providing fraud analytics and insights to MasterCard and its stakeholders globally

• Supporting development and management of new and existing fraud prevention products/services

• Developing and managing cyber products for Mastercard and RiskRecon customers

About the Role

Product Managers at Mastercard drive new product opportunities from conception to global, fully-scaled products that solve end-to-end business problems for financial institutions, merchants, nonprofits, governments, and cardholders. Act as a business owner and manage long-term and short-term strategic initiatives, implementing incremental improvements within the product’s life cycle, conduct ongoing care and maintenance, and manage P&L.

The Director, Product Management will:

• Drive tangible data-driven business outcomes at the product level, continuously monitoring and analyzing key performance indicators and optimization product performance

• Interpret and apply program vision and strategy to product strategy and roadmap for the products, clearly communicating to key stakeholders on an ongoing basis

• Help develop strategic business plans and go-to-market strategy for the RiskRecon product, including rigorous analysis of revenue opportunities and related costs

• Work closely with global teams, regional leadership and sales colleagues to understand RiskRecon customer needs and issues

• Collaborate with Product Owner to ensure that features developed are in line with the product roadmap and priorities

• Demonstrate awareness of Mastercard’s broader Product offerings, as well as a depth of knowledge in RiskRecon product and Cyber Risk ecosystem

• Work with research analysts to understand market trends, dynamics, and competition in order to inform product and go-to-market strategies

• Ensure that the broader Mastercard organization is enabled to sell by creating compelling communications & marketing content in partnership with Marketing and ensure all Product enhancements are announced with proper training/language as necessary

• Engage in idea generation for enhancements to existing products, concept validation, business case development, and in some instances financial modeling and planning of these enhancements

• Manage the planning & reporting processes to support development of product enhancements

• Lead cross-functional teams (e.g., Product Management-Technical, CX&D) in the development of business requirements to achieve Product objectives

• Drive institutionalized knowledge through use of consistent product documentation and create/enhance processes

• Own idea intake process, receiving and grooming ideas that come in from customers and cross-functional team members and prioritize accordingly

• Maintain and expand on Product Personas

All About You:

• Ability to influence cross-functional partners while performing multiple functions

• Continuous learner, agile mindset, continuously learning and adapting to new fraud and cybersecurity trends

• Security and CTPRP certification preferred

• People Leadership (direct and indirect)

• You are a strong, confident, writer and speaker

• Always looking at solutions to solve problems; quickly adaptable to change

• Experience with Aha! a plus

• Can deliver high quality products/services in a high growth environment where priorities shift rapidly

• Demonstrated ability to operate with complete independence and autonomy

• Experience in Agile delivery methodologies

• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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