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Job Details

Senior Manager Medicare Client Implementation

Chicago, IL

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Why Join Livongo?
Come for the Mission
: A trailblazing innovator in digital healthcare, Livongo is affecting measurable improvement in people’s lives, while revolutionizing the industry. We’re connecting the pieces of the healthcare puzzle: caring for the whole person – physically and emotionally – with a seamless online and mobile platform that combines digital health technology with personalized, real-time support, when our members need it most.
We’re experiencing astronomical growth, as evidenced by our recent acquisition of Retrofit
, a diabetes prevention program. Our success stems from our proven ability to improve financial and clinical outcomes, empowering people with chronic conditions to live better and healthier lives.
Make an Impact:
Top candidates are attracted to Livongo because they want their work to have impact. They want to accomplish something meaningful. Our solutions include diabetes prevention and management, as well as high blood pressure management – with new breakthroughs under development all the time.
We Believe in Our People:
Everything we do is people-centric. We focus on our members, our clients, and our employees. If we’re good to those folks, we’ll succeed. We bring passion and excitement to the workplace, creating a dynamic and inspiring environment powered by smart, fun, passionate individuals with wildly diverse professional backgrounds.
We Believe in Diversity and Inclusion
: Livongo celebrates diversity. Our employment decisions are based solely on the candidate’s strengths and qualifications that are directly related to the position for which the candidate is applying. Without a doubt, our inclusive environment has made us stronger, as a team and as a company. For more information, see our EEO statement below.
We Are the Next Billion-Dollar Startup
– according to
in their 2017 top 25 young companies list! Join Livongo during this period of dynamic growth and innovation and help us achieve our mission to make a tangible difference in this world.
The Opportunity
The Medicare team currently has high visibility and focus within Livongo, and this is your chance to play a major role in the team’s growth and success. As the Senior Manager of Client Implementation, you’ll be building a Medicare enrollment program, working with your VP to roll the existing Livongo process into the Medicare system. You’ll lead Medicare product expansion and organizational initiatives, as well as tracking Livongo performance within Medicare. You’ll function as a trusted advisor to our Medicare contacts, driving onboarding and extending the Livongo reach. Your contributions will directly impact our company’s ability to meet its high-growth objectives and thus improve the lives of more people living with chronic conditions.
This role requires a strategic thinker with a self-starter mentality, as well as Medicare Advantage implementation or product management experience. Ideally we’re seeking a person who’s led Medicare disease management programming, has worked on a Medicare Advantage bid, and is familiar with Medicare regulations, disease management programs and/or Medicare marketing communications requirements. One of your primary objectives will be to position Livongo as an embedded benefit in the Medicare Advantage program by 2020.
This is a perfect example of a right-time-right-place opportunity in which you can simultaneously advance your career and achieve personal gratification, at a market-leading company that
has marked for billion dollar success.
Build and manage Livongo’s Medicare enrollment program
Lead organizational initiatives for Livongo product expansion within Medicare, coordinating and executing all phases of project lifecycles
Design and own both the overarching strategy and the tactical details of Medicare program initiatives
Work collaboratively to define and optimize processes for effectiveness, efficiency and consistency
Collaborate with cross-functional internal departments and external vendors to achieve program deliverables
Drive enrollment revenue within Medicare
Develop, build and reinforce the Livongo brand
Lead a team of Client Implementation Project Managers
Establish processes for tracking member results and satisfaction, as a result of Livongo implementation in the Medicare offerings
Advise and partner with the Medicare team, answering questions and tracking/resolving issues
Oversee the budget for all Medicare implementation projects
Lobby effectively for internal resource allocation, if needed
Participate in member focus groups
Monitor and analyze competitive forces in the space
Travel up to 30% for business
Candidate Profile:
7 years’ client program implementation experience, with demonstrated success
3 years’ health plan experience
Experience collaborating with all levels within a client organization
Excellent interpersonal and communication skills, including demonstrated comfort and finesse communicating with upper management in a highly-professional environment
Demonstrated ability to create client confidence
The empathy and business skills necessary to grasp and achieve clients’ priorities, pain points and goals
A results-oriented approach, with a track record of achieving project milestones and driving revenue
A self-starter mentality
Strong project management skills, with proven ability to multi-task effectively
An inventive, think-on-your-feet approach, with dynamic problem-solving skills
Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment
Product development background and the ability to quickly grasp the features and benefits of new products
A Bachelor’s degree
Impress us even more:
Experience working on a Medicare Advantage bid
Medicare Advantage product management experience
Familiarity with Medicare regulations, disease management programs and/or Medicare marketing/communications requirements
Experience implementing a disease management program through a health plan
STARs experience
Knowledge of chronic conditions
A Master’s degree
**MEMBERS ONLY**SIGN UP NOW***. is on a mission to change how healthcare is delivered to people with chronic conditions around the world, starting with diabetes in the US.
We are creating a smart data cloud capable of collecting and processing millions of data points from wearable devices, EHRs, and our cellular-connected blood glucose meters. We are also building delightful web and mobile front-end apps to provide consumers with intelligent workflows and visualizations to manage their chronic conditions effectively.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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