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What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
We are currently seeking qualified, motivated talent to manage the overall customer experience, processes, operations and profitability of the Small Business Credit Card product line. Design and implement a strategy solving for the needs of Small Business with annual revenues
Builds and maintains Small Business Credit Card product roadmaps enabling Bank of the West to be the easiest bank to do business with in the credit card space, making it easy for customers and bankers to understand and communicate.
Drives improvements in portfolio performance (new account approval & penetration, activation and usage) and profitability through partnership with Sales, Marketing, Risk, Operations and Vendor.
Leads product strategy for assigned product lines and executing product modifications and new product development; discovery and development of advanced or innovative features and functionality.
Provides subject matter expertise on the products, features, functionality and controls.
Understands key competitors' related product and new developments in those offerings.
Conducts training classes on new or updated procedures, as necessary.
Makes recommendations in the development of marketing and advertising programs for the assigned product or products.
Reviews complaints and suggestions relative to assigned product or products. May develop a plan for resolution.
Maintains contacts with bank officers responsible for marketing and sales of assigned product(s) to monitor trends, determine customer acceptance, understand sales officers' needs, etc.
Ensures all new and existing products and communication related to those products are in compliance with bank policy and regulatory requirements.
Develops and recommends pricing strategies that will result in meeting product objectives.
Evaluates current economic conditions and advises management of possible impact on assigned products and services.
Gathers market intelligence so that market opportunities may be capitalized on as they occur and the effects of competitive activity are minimized.
7 yrs applicable experience
The successful candidate will demonstrate the ability to think strategically, create compelling business cases, build consensus with various business partners to implement projects and partner effectively
Bachelors’ degree required. Degree in Business or Finance preferred.
Minimum 5 years’ related product management experience in Credit Card or Payments, preferably in the Small Business Segment
Experience in forecasting, financial modeling, business case development, strategic planning, project management and tactical implementation.
Direct experience in applying analytics to innovatively develop product and channel strategies.
Ability to work across multiple internal stakeholders, business areas, and external providers to deliver high-quality solutions.
Excellent communication and interpersonal skills.
Knowledge of regulatory requirements surrounding the bank’s product offerings required.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Website : http://www.bnpparibas.com
BNP Paribas in the United States is part of a far-reaching global banking network, offering its clients a full range of services from investment and retail banking to asset management services. BNP Paribas has been present in the country since 1919 as the French American Banking Corporation and currently has over 14,000 employees in the US.