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CRM Product Manager IV

Company name
CDK Global LLC

Hoffman Estates, IL

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Job Description
Accelerate Your CareerDrive global technologyWith more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career. As the Product Manager you will define the overall product strategy and align development teams and other stakeholders for consistent client delivery. Responsibilities range from increasing the profitability of existing products to planning and developing new products. You will create or enhance products from existing ideas, and help to develop new ideas based on your experience and frequent contact with CDK clients and prospects. You must possess a unique blend of business and technical savvy; a big-picture vision, with the drive to make that vision a reality. This position involves leading the Product Management responsibilities for the Customer Relationship Management (CRM) Product within the CDK Front Office Product Suite and will be instrumental in defining the experience for future business. You must enjoy spending time in the market to understand client problems, and finding innovative solutions for the broader market. CDK practices Agile software development, so you will also be the Product Owner for one or more Sprint Teams.You must be able to communicate effectively with, and exert influence over, all areas of the company to successfully lead tactical & strategic initiatives. You will work with development and field counterparts to define market-leading solutions that create true value for our clients.  You will also serve as the internal and external evangelist for your products, frequently working with CDK sales associates and key clients.KEY RESPONSIBILITIES & DELIVERABLESManage the entire product life cycle, from planning through development, launch, and retirement phases.  Create, maintain and communicate the corresponding Product Roadmaps.Identify market opportunities and determine the corresponding business gaps available by addressing those needs.  Create a compelling product Vision and Value Proposition for the customer.   Develop the Business Case which details how CDK will profitably serve the market need and which results in securing the required development funding.Guide the product and sprint backlogs for your sprint teams.  You will author user stories, lead sprint team planning sessions, run stand-up meetings, showcases & retrospectives, and work with your sprint team to decompose user stories into development tasks.  Develop and implement a go-to-market plan, working with all departments to execute.  Evangelize the product to all internal & external stakeholders.This position requires periodic travel (~30%) to customers and other CDK destinations in the U.S.Skills & ExperienceDemonstrated experience in the following areas will differentiate candidates for this position:Should have good Agile experience and sprint executionParticipation in product management & agile team meetings and activitiesScrum Master Agile methodologies and exposure to a broad set of programming toolsDevelop, negotiate, deliver and measure the product release prioritiesExperience with collaborative product development between India and the USTrack record of negotiating complex business environments (i.e. aligning roadmaps with multiple decision-makers in a large corporation) and then working with agile teams to deliver on-time, consistentlyDemonstrated ability to exert influence and make & meet commitments in a highly-matrixed organizationAbility to analyze business and financial trends relative to product features and market trendsAbility to develop and present original content demonstrating product and feature value propositions at all levels of the organizationExcellent written communication skills to audiences needing to understand vision, strategy and executionProven methodology soliciting cross functional feedback to mature product offeringManage expectations with senior leadership providing status, action plans and recommendationsExperience with ensuring product solutions are being built based on SOLID principles and developed in a manner which takes advantage of state-of-the-art technologies.QUALIFICATIONSNon-technical undergraduate degree, plus 8 years of directly related work experience in a Software, SaaS-based Software, Online Services companyCandidate should have minimum 6 years of experience as an Product Manager, Product Owner, Business Analyst or similar position5-7 years of Software Product Management experience — SaaS-based and/or Enterprise Applications.Experience with Agile tools (eg TFS, Jira or Rally, Version One, etc)The preferred candidate will also possess:An MBA or equivalent graduate degree.Direct experience with the Pragmatic Marketing Framework CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.We believe that diversity in all aspects of business leads to strength.

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CDK Global LLC

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