Sr. Product Marketing Manager - Twilio Flex

Profile

Because you belong at Twilio.
The Who, What, Why and Where
Customer engagement is the next frontier for every disruptive brand. Contact centers are at a tipping point; undergoing transformation and seeking for a differentiated customer experience over any interaction. Twilio is seeking for a Sr. Product Marketing Manager
who is passionate about technology and has a vision for the future contact center, working on our Flex platform.
As the Sr. Product Marketing Manager, you will be responsible for executing and developing programs and competitive intelligence collateral, demos, storytelling, and GTM activities around product launches and content creation. Enabling our sales teams and helping them position our solution is a key factor.
The ideal candidate will be an excellent communicator, a doer with technical background and with ability to transform technical advantages into business values. We are looking for you to demonstrate whether you have the core attributes of a great technical marketer.
Who?
Twilio is looking for a marketer who lives
the Twilio Magic
and has experience and knowledge in Contact Center solutions. This person also has:
5 years of experience in product marketing, technical marketing, contact center enablement or contact center sales engineering.
You are a strategic thinker -- you like to build a deep product knowledge and figure out how to highlight our key product differentiators in an impactful way.
Ability to explain something complex and break it down into a clear and easy story.
Experience building marketing programs in a fast-paced environment.
Excellent communications skills – written and verbal.
Attention to detail, organization and ability to manage multiple priorities simultaneously.
Have a strong technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers.
Bachelor’s degree or equivalent experience
What?
As a Sr. Product Marketing Manager, you will live the Twilio Magic values:
DRAW THE OWL AND WRITE IT DOWN: Rearch, analyze and provide key findings to internal stakeholders.
BE AN OWNER: Take responsibility for your marketing programs for Twilio Flex, manage product launches, top contact center use cases, competitive insights and product demos.
EMPOWER OTHERS: Conduct sales training for your programs and be the subject matter expert
RUTHLESSLY PRIORITIZE: Working in a fast-pace environment requires you to manage top priorities as they crop up, without losing momentum on your long term projects.
WEAR THE CUSTOMER’S SHOES: Have top-notch presentation skills so you can stand in front of any customer or leadership teams to make the case for your product.
10-20% Travel required
Why?
The product marketing team at Twilio is responsible for defining the next chapter of customer engagement through world-class messaging and positioning, storytelling and customer insights.
A
t the intersection of product, sales, marketing, the Twilio Flex product marketing team is powered by every team within Twilio and plays an integral role in translating products, features, and services into solutions that meet our customers’ needs.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company info

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