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Job Details

Manager Digital Product Development

Company name
Prudential Financial, Inc

Hartford, CT
7 hit(s)  


Job Description:

The Manager, Digital Product Development serves as the lead managing enhancements to Prudential Retirement’s digital solutions, thus enabling key Retirement and Workplace Solutions initiatives. This position requires the ability to understand and the Retirement business needs and to effectively communicate desired solutions to the technology and design teams; also, the individual should understand technology sufficiently to communicate technical complexities in simple terms for the business. In addition, this role will include interfacing with internal and external entities (i.e. vendors, consultants, advisors, clients, participants), and will require significant business/technical expertise to be successful.  This role will report directly to the Director, Digital Product Development with a matrixed relationship into the Workplace Solutions Group.

Responsibilities include:

Manage small to medium scale enhancements to Prudential Retirement’s digital platforms

Act as a liaison between project sponsors/stakeholders and technical teams

Drive the development of the business scope and serve as subject matter expert for the development of user stories/business requirements

Work with UX designers, project sponsors, Workplace Solutions partners and Customer Office to define online experience and screen design

Work with Technology to support the development of functional requirements

Answer questions/resolve problems with technology and business owners

Perform business acceptance testing

Track and report project results to management

Support the development of internal/external communication and training needs

Act as a subject matter expert for digital platforms

3 to 5 years of experience in retirement or financial services industry preferred, with significant experience in developing and implementing digital technologies

2 years work experience launching mobile and online capabilities

Experience with cyber security and digital authentication

Proven experience in gathering and transforming customer/business needs into an actionable product roadmap and product roadmaps into product requirements

Strong customer focus with the ability to design and build the best customer experiences while meeting the needs and objectives of the business

Significant experience using agile methodologies to deliver products and technologies  

Strong user experience/design sense, with a record of building great products on web and mobile

Working knowledge of web analytics platforms such as Adobe Analytics

Understanding of WCAG (Web Content Accessibility Guidelines) standards

Excellent communication and interpersonal skills with ability to manage diverse client groups and influence others, including senior management and corporate partners

Excellent organizational skills with the ability to successfully juggle multiple priorities

Strong analytical, problem solving, decision making, negotiation, and partnership skills

Self-motivated with the ability to prioritize, meet deadlines, manage changing priorities and positively impact working climate

Demonstrated strong project management skills, strong customer focus, and results-orientation

Understanding of customer transactions and communication, operational work flows, internet technologies, as well as development methodology for a complex multi-business environm



Company Profile
For more than 135 years, Prudential Financial, Inc., has helped individual and institutional customers grow and protect their wealth. Today, we are one of the world's largest financial services institutions with operations in the United States, Asia, Europe, and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock ®, an icon of strength, stability, expertise, and innovation. We strive to create long-term value for our stakeholders through strong business fundamentals, consistent with our mission guided by our vision and directed by our company's core values. We are committed to keeping our promises and to doing business the right way.

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