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Job Details

Sr Mgr - Product Development

Company name
American Express Company

Phoenix, AZ
1 hit(s)  


Sr Mgr - Product Development','18007739','!*!Senior Manager, AR Product Management

The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing AR. The team is also responsible for enhancing customer experience through development and enhancement of AR capabilities.

The successful individual ensures that the AR platform meets the evolving needs of the enterprise through continual innovation, evaluation and deployment. This role will require strong domain and functional expertise in Accounts Receivables. Requires strong organizational, technical and creative problem-solving skills. Requires strong multi-business unit stakeholder management and ability to influence across multiple levels. Must work well in a dynamic, complex environment and under deadline pressures. Coordinates the efforts of a set of scrum teams and/or SAFE trains (stakeholders, designers, developers and analytics) to deploy the new features across markets and products. Must be comfortable switching from a high level context with Stakeholders to granular level of detail with Engineers.

In this role, the candidate will be part of a team that is responsible for driving the vision and execution from gathering requirements through implementation and optimization. To do this, the candidate will collaborate with business leaders and partners to shape and translate a software product vision and also lead designers and engineers to deliver user experiences, operational processes and supporting technology assets. 

Key Responsibilities:

Prioritize development of the software product in alignment with business objectives

Ensure owned Software Product/Capability Areas and platforms are well controlled and have a defined roadmap to improve time to market, reduce operational risk, and create business value.

Translate software product roadmap into minimum viable product iterations.

Create well-defined features/user stories and acceptance test criteria within Business and Technology initiatives.

Understand and apply new trends and competitive best practices into requirements/user stories.

Partner with international AR peers to drive capability globalization and market adoption of platform capabilities where appropriate

Communicate and build consensus across multiple departments and stakeholders in creating the software product and platform requirements.

Work closely with the technology team to develop, test and deliver the defined capabilities and rapidly iterate new solutions.

Ensure that the appropriate tracking and reporting is in place to track performance post launch in order to evaluate future investment.

Identify risks, challenges, opportunities and business integration needs.

Review existing products and workflows for modernization opportunities.

Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.

Champion, support and implement of agile principles.


Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline required preferred.

5 years experience in Software Product Management (or Technical Product Management)

Experience with a Bank Accounts Receivable or Payment or Lending Product preferred

Experience with Triumph AR Platform preferred

Proven track record in defining winning product constructs and delivering a product roadmap from inception through maintenance while maintaining a customer first mindset.

Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally

Excellent executive presence with strong written & verbal communication

Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality

Problem solving, organizational and analytical skills

Experience with BDD, scaled agile, and scrum software development methodologies

High degree of proficiency in prototyping, iterative development, Scrum, Agile, Scaled Agile Framework and principles; proficiency in Design Thinking a plus

Enable analytics to drive decision making. Produce ROI analyses and optimization recommendations for roadmap.

Project management skills; ability to prioritize and complete tasks. 

Ability to manage scope against capacity.

Ability to think creatively and influence decision making across departments and levels within the organization.

Familiarity with one or more programming languages and software architecture patterns preferred

Quick learner and driven to learn new functionality

Can decompose abstract information into meaningful features

Comfortable working with uncertainty or shifting business requirements

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.','Marketing','US-Arizona-Phoenix','','Full-time','Jun 13, 2018','Jul 13, 2018','','','Sr Mgr - Product Development

Company Profile
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.

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